Return & Exchange

Returns & Exchanges Policy

We hope you and your pup love your order! If something doesn’t fit quite right, our return and exchange process is designed to be simple and convenient.

Eligibility Requirements

To ensure a smooth return or exchange, items must meet the following conditions:

  • Apparel Goods: Must be in new condition with tags attached and original packaging included. Items must be free of odor and dog hair.

  • Chains & Cuban Link Leashes: Each chain is sealed with a protective layer to prevent scratches. Once this protective packaging is removed, we are unable to accept returns.

  • Walk Collection: Must be in new condition, returned with original packaging, and free of odor and dog hair.

Exchanges

  • Contact service@sparkpaws.com within 30 days of delivery to initiate an exchange.

  • All items are subject to inspection and must be returned in new condition.

  • First-order exchanges are free (apparel and walk items only; excludes jewelry and Cuban Link products). This ensures you receive the correct size on your initial purchase.

  • For subsequent exchanges, return shipping costs are the customer’s responsibility.

  • Once your return is received and approved, your exchange item will be shipped.

Returns

  • Contact service@sparkpaws.com within 30 days of delivery to request a return.

  • Return shipping costs are the customer’s responsibility.

  • Items must be in new condition. A $7 restocking fee will apply if returned items show signs of wear.

  • All returns are subject to inspection. Approved returns will be refunded or issued as store credit once received.

Seasonal Return Policy

  • Halloween Hoodies: Refunds available until October 28.

  • Christmas Apparel Items: Refunds available until December 20.

  • After these dates, only size exchanges will be accepted.

Final Sale Items

Final Sale items are offered at deeply discounted prices and are non-returnable, non-exchangeable, and non-refundable. Please review sizing carefully before purchasing.

 

Defective or Incorrect Items

  • If you receive a defective item, please contact service@sparkpaws.com within 3 business days of delivery for resolution.

  • If your order is incorrect or missing items, notify our customer service team as soon as possible so we can promptly correct the issue.